“UAT is predominantly built on an expectation of how users will use the system. The workflow that is being tested is essentially based on an assumption—even if it is research-generated. In a way, it’s almost reactive. UAT should be designed to uncover how users want the workflow to go. It should be more open-ended and less prescriptive and give users the power to create the workflow.” –AJ Abdallat, Beyond Limits
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